Documentation and support

Start with enrolling one device.

Everything else in the console makes more sense once there is a real handset in it. Fifteen minutes, one factory-reset device, one QR code.

1

Create a device group and get a code

Sign in, make a device group for the site or the job, and open Enrollments. The console gives you a QR code tied to that group.

2

Scan it from a factory-reset device

Factory-reset the Android device, tap the first setup screen a few times to bring up the scanner, and scan. The device installs the Mobility agent and registers itself.

3

Set a policy and an agent config

Set both on the group, not the device. Choose what the device may do, and which apps its home screen offers. The next device you enrol inherits all of it.

Guides by module

The console's own left-hand navigation, documented in the same order you will meet it.

Dashboard

Thirty widgets and how to arrange them.

Devices

Device detail, presence, history, cloning.

Fleet Actions

Bulk restart, message and unenrol.

Zones

Drawing areas and setting zone alerts.

Enrollments

QR codes, bulk import by serial.

Policies

Around 70 controls and what each needs.

Packages

Uploading APKs, versions, web apps.

Agent Config

Kiosk home screen, sign-in, check-in.

Reports

Sixty reports and how to export them.

Users & Roles

Permissions and device-group scoping.

Usage

Storage and metered data, month by month.

Settings

Email, notifications, retention, push.

Support

Trouble signing in, an enrolment that will not complete, or a device behaving oddly. Tell us the serial number and what you expected to happen.

Contact support

Status

Whether the console, the device agents and remote control are running normally. Check here before raising a ticket.

Ask support

The device side

Four Android apps make up the device side: one agent and three companions for remote control, app inventory and the file manager. They install themselves at enrolment.

Agent reference